FAQ
Product Information
Do your tools come with batteries?
Generally, we sell both battery-included sets and bare tool options. Please pay attention to the purchase specs option you selected when placing your order. Additionally, our bare tools are NOT compatible with DeWalt or other brand batteries. They are only compatible with the following Makita batteries:
Compatible with 18V B series lithium batteries, such as BL1850B (197285-8), BL1840B (197270-1), BL1830B (197602-2), BL1430B (197618-7), BL1820B (197487-6)
Compatible for BL1850, BL1840, BL1440 (196391-6), BL1415 (194560-3), BL1815N (196781-3)
Can I purchase additional accessories for my tool, such as blades for a lawnmower?
We will list some tool accessories in our Accessories category. Please check there first. If you cannot find the accessory you need, please contact us for assistance.
I don’t know how to assemble the tool. Are there instructional videos available?
Yes, please follow our YouTube channel. We will upload HOW-TO videos for our products on our official channel.
Shopping Information
What is your processing and shipping time?
Our processing time for shipping is 1-3 business days. The delivery time depends on the warehouse:
Overseas Warehouse: Orders are delivered in approximately 4-8 business days.
China Warehouse: Orders are delivered in approximately 7-14 business days.
What should I do if I haven’t received my order?
If the tracking information hasn't been updated for a long time or the delivery time has exceeded the estimated delivery window, please contact us (service@newbenytool.com) and also contact the local carrier. Your package's tracking number and carrier information are available in your order details.
Order Information
How can I cancel my order?
Please contact our customer service email as soon as possible. Orders can be canceled before they are shipped. Once the order is shipped, international express shipping cannot be canceled, but we will work with you to find a solution.
