Return & Refund

If you encounter any issues, please contact us via email.

 

1. Warranty

At NewBeny Tools, we stand behind the quality of our products. We offer a one-year warranty on our cordless power tools and a six-month warranty on the batteries.

Please note that this warranty applies exclusively to customers who purchase directly from our retail store. We do not offer warranty services for purchases made through third parties.

 

2. Return

We accept returns within 30 days of receipt. There are three scenarios for returns:
Defective Products: If the product has obvious defects, is unusable, or has missing accessories, we offer free return and exchange services.
Wrong Product: If you receive the wrong product, we also provide free return and exchange services.
No Quality Issues: If there are no quality issues and you want to return the product due to personal reasons such as not meeting expectations, you will need to cover the return shipping costs and a small processing fee. And if the returned product has problems and is missing, we have the right to deduct some fees.
Return Instructions:
Please return all products, including accessories, in the original package.
Use the original packaging whenever possible.
Provide us with the tracking number and carrier information after you have shipped the return package so we can track it.

 

3. Exchange

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

 

4. Refund

We will notify you once we have received and inspected your return and inform you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at service@newbenytool.com.
Thank you for your understanding and cooperation.